A wiki, a help center and a members forum — all in one workspace

Agency knowledge tends to live in someone's head, or scattered across old Slack threads nobody can find again. TalentM's internal Wiki gives every team a real space with rich-text pages and version history — and an AI drafting assistant grounded in the agency's OWN existing pages via semantic search, so it extends what's already written instead of duplicating it.

A guided onboarding checklist and an in-app help drawer sit next to it, and a forum layer opens up cross-team discussion beyond direct messages. On the support side: call logging with an outcome/next-action recap, a full help-desk ticketing queue with SLA timers and canned responses, and a client-facing ticket portal with knowledge-base self-service search.